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RECEIVING YOUR ORDER
Receipt of your order
Upon validation of your order, we transmit the data to our workshop for manufacturing within 24 hours.
A preparer immediately takes care of your order.
We pack with the utmost precaution your items to be delivered intact.
We deliver your package to the transport center every day of the week.
Packages are generally dispatched within 48 hours of receiving your payment. The standard shipping method is SO Colissimo with tracking and without signature. Delivery against signature is also available. Whatever the chosen method of shipping, we will provide a link for online tracking of your deivery.
Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part, based on price or weight of your order. We advise you to group your items in one order. We cannot group two distinct orders. Your package will be dispatched at your own risk, but special care is taken to protect fragile products.
Packages are oversized and protected.
These prices do not apply to professional clients.
Return and refund
What is your return policy?
We do not offer a return or exchange, but if your order has a problem, please let us know by contacting us at firstname.lastname@example.org.